Returns

Returning an item

• You can return most unused items in their original packaging within 30 days of delivery.
• Every return needs a return authorization. Email support@blackshieldsupply.com with your order number and the item you're returning.
• We'll reply with your authorization and where to send the item. Please don't send anything back without one; we can't accept returns that arrive without an authorization.
• Items priced $500 or more returned for a reason other than a defect, and any item not returned in resalable condition, may be subject to a restocking fee of up to 15%.
• Original shipping isn't refunded, and you pay return shipping unless the item arrived damaged, defective or wrong.
• Refunds go back to your original payment method once we receive and inspect the item.

Final sale

These can't be returned unless they arrive damaged or we sent the wrong item:

• Ammunition
• Glomar made-to-order and custom-finished items
• Items marked final sale

Damaged or wrong items

If an item arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with your order number and photos. You won't pay return shipping or a restocking fee on these, and we'll make it right.

Cancellations

We review every order before it ships. If you need to cancel, contact us as soon as possible. If we cancel or can't fill an order, your card authorization is released and you aren't charged.